Terms of the Warranty

The warranty period for your product is stated in the product manual or quick guide.

If you're having difficulties using your product or think it might have a technical defect, please contact our technical support.

Please do not return devices to FRITZ! GmbH unless requested to do so. Packages containing unsolicited returns can be neither processed nor returned to sender. Our support team will be happy to assist you by guiding you through the return process.

If your device is defective, our Support will issue an 'RMA number' so you can make the return. Mark your RMA number clearly in block capitals on the outside of the package, and sufficient postage must be attached.

Products must be returned within 14 days after the RMA number has been issued. The package should be returned without the original box and accessories, packed carefully and secured for transportation. We accept no liability for any damage during transport. Please ALWAYS include the invoice for the device.

We bear the costs for returning the repaired or exchanged product.

Returns without an RMA number, packages sent freight collect or without sufficient postage, and packages without proof of purchase will be sent back freight collect!

If the returned device exhibits a defect attributed to the customer (broken antenna, lightning damage, bent connectors, water damage, etc.), we reserve the right to return the device without repairing it and further to charge a processing fee of 35 euros.