Knowledge document #9

Cannot make outgoing calls from a landline

A phone connected to the FRITZ!Box doesn't work? ✔ This simple guide shows you how to set up your FRITZ!Box to make calls over a landline.

Outgoing calls cannot be made from a landline with a FRITZ!Fon registered with the FRITZ!Box.

Simply proceed as described below. After each measure, check whether the problem is solved.

Note:All instructions on configuration and settings given in this guide refer to the latest FRITZ!OS for the FRITZ!Box.

1 Enabling the landline settings

Click on 'Telephony' in the FRITZ!Box user interface.
Click on 'Phone Numbers' in the 'Telephony' menu.
Click on the 'Line Settings' tab.
Select your country from the drop-down list under 'Location Information'. If your country is not listed, select 'Other country'.
For the 'Country code', enter the leading zeros in the first field and the country code in the second field (for example, enter '00' and '49' for Germany, see fig.).
For the 'Area code', enter the leading zero in the first field and the area code in the second field (for example '0' and '30' for Berlin, see fig.).

Fig.: Entering the country code and area code (e.g. for Germany and Berlin)
Click on 'Apply' to save the settings and on the FRITZ!Box, confirm that the procedure may be executed, if you are asked to do so.

Enter #962*2* on your phone and press the call key (pick up the handset).
Hang up again after about 3 seconds.
Note:You can re-enable HD telephony by entering #962*1*.

Errors in the cabling often go unnoticed. Therefore, make sure that the FRITZ!Box is correctly connected to your line:

Click on 'Telephony' in the FRITZ!Box user interface.
Click on 'Telephony Devices' in the 'Telephony' menu.
Delete the phone that you cannot make calls with. To do so, click the corresponding (Delete) button.
Use the wizard to reconfigure the phone: To do so, click the 'Configure New Device' button and follow the instructions.

Click on 'Telephony' in the FRITZ!Box user interface.
Click on 'Call Handling' in the 'Telephony' menu.
Click on the 'dialling Rules' tab.
Delete any dialling rules for numbers or number ranges you want to use your landline to call. In the factory settings, two dialling rules are configured for emergency numbers. You can edit these rules, but you cannot delete or block them.
If a 'Global Provider Prefix' ('Global Carrier Prefix') was entered on the 'Provider Prefixes' ('Carrier Prefixes') tab, delete it and click on 'Apply'.
Do not configure any new dialling rules until you are able to make calls from the landline. If the error occurs again, the dialling rule is not suitable.

Disconnect the FRITZ!Box from the landline.
Connect a phone to the same line.
If the phone also does not work when connected to the line, contact your telephony provider and have your line checked.
ATTENTION!You may be charged for checking. Ask your telephony provider about charges in advance!