Caller ID is not shown for incoming calls
Caller ID is not shown for incoming calls:
- When you receive calls, a phone connected to the FRITZ!Box does not show the caller's phone number (caller ID), or the caller's phone number is only shown briefly in its display.
- A phone does not show which phone number the caller has called.
Simply proceed as described below. After each measure, check whether the problem is solved.
1 Activating text information in the FRITZ!Box
The following steps are only necessary if you are using a FRITZ!Fon:
- Enter #960*2* on your phone and press the call key (pick up the handset).
- Hang up again after about 3 seconds.
Note:To deactivate text information display again, enter #960*0*.
2 Defining display names in the FRITZ!Box
The following step is only necessary if the phone shows caller ID, but not the number that the caller called:
- Click on 'Telephony' in the FRITZ!Box user interface.
- Click on 'Phone Numbers' in the 'Telephony' menu.
- Click the
(Edit) button for the respective phone number. Important:If you cannot edit the phone number, the number was automatically configured in the FRITZ!Box when your internet connection was configured. It is not possible to change the settings of phone numbers that were automatically configured. Refer to your cable provider for further information on these phone numbers.
- Enter a name of your choice in the 'Display name' field.
Example:
You can enter 'VOIP_12345', 'provider_12345', 'office', 'private' or '12345' as the display name for the internet phone number 12345. - Click on 'Apply' to save the settings.
3 Enabling caller ID display (CLIP) in the FRITZ!Box
The following steps are only necessary if the phone is connected to an analogue extension (for example 'FON 1'):
- Click on 'Telephony' in the FRITZ!Box user interface.
- Click on 'Telephony Devices' in the 'Telephony' menu.
- Click the (Edit) button for the respective phone.
- Click on the 'Telephony Device Features' tab.
- Enable the 'Calling line identification presentation (CLIP)' option.
- If only the number of the caller should be shown, enable the 'Simple mode' option.
- If you want to see which number the caller has called in addition to seeing the caller's number, enable the 'Expanded mode' option.
- Click on 'Apply' to save the settings.
4 Checking the FRITZ!Box's call list
- Click on 'Telephony' in the FRITZ!Box user interface.
- Click on 'Calls' in the 'Telephony' menu.
- Check whether there any incoming calls (blue or red handset) that show the caller ID.
- If caller IDs are displayed, the FRITZ!Box detects the numbers of the callers. The phone does not display the caller IDs because it does not process the numbers signaled by the callers according to the general specifications. However, the phone may display caller ID when connected directly to your line, but not when it is connected to the FRITZ!Box.
Note:CLIP can be used with many cordless phones, for example with all FRITZ!Fon models and many phones from the Siemens Gigaset series. However, we cannot guarantee that CLIP will work with phones from other manufacturers.
- If no caller ID is shown, either your internet telephony provider did not enable CLIP, or the callers do not transmit their caller ID.
